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FAQ

Frequently asked questions

Getting started

Yes. Every registered user gets one free entry into our monthly Rolex draw, no payment required. Premium draws are an optional extra for those who want more chances to win and a wider selection of watches.
Winners are drawn by RandomDraws.com, an independent, certified third-party random number generator. Every draw is certified, publicly verifiable and streamed live.
Every watch is fully authenticated with serial number verification and professionally serviced by an official service centre.
The winner is contacted by phone and email within 24 hours of the draw. We arrange insured shipping to your address.
Yes. You must be 18 or older to take part in any draw, paid or free. We may request age verification from the winner.
We accept the major credit and debit cards (Visa, Mastercard, American Express) with payments processed securely by Stripe. The free postal entry route requires no payment at all.

Premium draws & fees

Premium draws feature additional luxury watches beyond the free monthly Rolex draw. You can buy individual entries or entry packs (with discounts of 8% to 20%). Premium draws give you more chances to win and access to a wider variety of watches.
Nothing changes: the draw takes place on the published date regardless of how many entries have been sold, and there is always a winner. The date is never postponed, as set out in our competition rules.
No. We source each watch in the winner's own region (within the EU for EU winners, within the UK for UK winners), so the prize never crosses a customs border: no import VAT, no customs duties and no clearance fees. The prize value is what you receive.
Paid entries are final once payment is confirmed, as is standard for prize draws. The only exception is if we cancel a draw: in that case the full amount is refunded. If you think there was an error with your payment, write to us and we'll look into it right away.

Trust & operations

We are a small team with over fifteen years in the luxury watch trade. Our founder is an identity-checked Top Seller on Catawiki with more than 13,900 completed sales and over 5,700 reviews β€” 100% positive. We select every piece by hand and service every movement before it goes into a draw. Every draw is certified by RandomDraws.com and every result is published. Questions? Get in touch.
See the founder's verified track record on Catawiki β†’
WinThe.watch is operated by Winthe Watch Ltd, a UK-registered company β€” and the watches never leave Europe. Each watch is sourced and serviced within the European Union or the United Kingdom, as appropriate for the winner, so the prize is delivered with no customs formalities.
Yes. WinThe.watch is open to entrants from the permitted European countries and the UK. Residents of Germany may enter only through the free entry route and cannot purchase paid entries. Check our terms for the full list of eligible countries.
Every draw is conducted by RandomDraws.com, a certified independent third-party platform. The results are publicly verifiable and we live-stream every draw for full transparency.
Yes. We ship to the permitted European countries and the United Kingdom. Shipping is fully insured and tracked. The total time is normally 7-10 business days: 5-7 for inspection and servicing, followed by 24-48 hours of insured transport.
Write to us at support@winthe.watch or through our Contact page. We reply to every message within one working day, usually much sooner.
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Trust

Why trust us

Verified by RandomDraws.com

Every winner is selected by RandomDraws.com β€” the same certified system used by leading draw platforms. Every draw is live, streamed and recorded for full transparency.

Official Rolex service

Every watch professionally serviced by official Rolex service centres before entering any draw. Movements cleaned and regulated; every case pressure-tested to factory standards.

Free Rolex monthly

Every registered user gets a free monthly entry into our Rolex draw. Premium draws are optional β€” always your choice.

Trusted expertise

Over 15 years sourcing Rolex watches for European clients. A family business; the operator is registered in the United Kingdom and every watch is sourced and serviced in the EU.

Still have questions?

We're here to help

Most enquiries are answered within one working day.

EMAIL

support@winthe.watch

PHONE

+376 650 959
Visit contact page β†’

Your next Rolex is waiting

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