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FAQ

Frequently asked questions

Getting started

Yes. Every registered user gets one free entry into our monthly Rolex draw, no payment required. Premium draws are an optional extra for those who want better odds and more variety.
We use RandomDraws.com, the same independent third-party random number generator used by leading draw platforms worldwide. The draw is certified, publicly verifiable, and can be watched live.
Every watch is fully authenticated with serial number verification and professionally serviced by an official Rolex service centre.
Winners are contacted directly via email within 24 hours of the draw. We arrange insured shipping to your address, or you can collect in person from our offices in Andorra.

Premium draws & fees

Premium draws feature additional luxury watches beyond the free monthly Rolex draw. You can buy individual tickets or multi-ticket packs (with discounts of 8–20%). Premium draws give you better odds and access to a wider variety of watches.
If a draw doesn't reach the required number of entries within the timeframe, we extend the entry period. In the unlikely event it still doesn't fill, all entry purchases are fully refunded.
Yes. All watches are shipped from Andorra and delivered across Europe completely free of import taxes and duties. The prize value is what you receive — no hidden charges, no customs fees, no surprises.

Trust & operations

WinThe.watch operates from Andorra. All watches are stored, serviced, and shipped from our offices in Andorra.
Yes. WinThe.watch is open to participants across Europe. We ship to all EU countries and the UK. Check our terms for the full list of eligible countries.
Every draw is conducted by RandomDraws.com, a certified independent third-party platform. The results are publicly verifiable and we live-stream every draw for full transparency.
Yes. We ship to all EU member states and the United Kingdom. Shipping is fully insured and tracked. Delivery typically takes 3-5 business days within Europe.
OfficialRolex service
100%Authenticated
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FreeEntry included

Trust

Why trust us

Verified by RandomDraws.com

Every winner selected by RandomDraws.com — the same certified system used by leading draw platforms. Every draw is live, streamed and recorded for full transparency.

Official Rolex service

Every watch professionally serviced by official Rolex service centres before entering any draw. Movements cleaned, regulated and pressure-tested to factory standards.

Free Rolex monthly

Every registered user gets a free monthly entry into our Rolex draw. Premium draws are optional — always your choice.

Trusted expertise

Over 15 years in the luxury watch industry. Family business registered in Andorra under European standards. Born from a simple idea: everyone deserves a chance to own a Rolex.

Still have questions?

We're here to help

Most enquiries answered within 24 hours.

EMAIL

support@winthe.watch

PHONE

+376 650 959
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Your next Rolex is waiting

Sign up and receive your free entry into this month's Rolex draw. No payment required.